This Business Sucks!
At some time or another, you may encounter a customer who isn’t satisfied with your business and voices dissatisfaction via a negative review online. That review, be it 50 or 500 words, can have a powerful impact on your business’ reputation. Respectfully responding to negative online reviews is an important part of managing your reputation.
The first step in responding to online reviews is to know when something is posted about your business. With hundreds of places someone could mention your business, how can you possibly know you know when something is posted about you on the web?
Here are three services that monitor your online reviews:
One of the many things Google Alerts is great for is monitoring what people say about you and your competition online. Once set up, Google Alerts notifies you whenever someone mentions your business anywhere on the web.
Getting set up is simple. Just type the name of your business into the Search Query box. Set your preferences and create the alert. Google Alerts is the best free tool we’ve found to monitor what people say about you online.
You can see reviews of your business from around the web using your free Google Places account. To get started, log into your Google Places account. Click on the listing you want to manage from the dashboard.
Then, choose “Reviews” from the left-hand side panel and start reading! If you need help setting up or accessing your Google Places account, your Links Web Design – Online Marketing Heroes are here to help.
Yext is an online service that businesses can use to see what’s been posted about them on review sites and social networks. You can monitor posts on sites like Yelp and Foursquare and on social networks like Facebook and Twitter from within Yext’s Power Listings dashboard. Yext allows you to track how customer sentiment has changed over time.
Yext also gives business owners the ability to update their location information for multiple websites from one, centralized place. Links Web Design is a certified Yext partner. We can help you get started with their powerful platform.
Links Web Design is a Website Design Company in Bangor, Maine.