At some time or another, you may encounter a customer that isn’t satisfied with your business and voices dissatisfaction via a negative review online. That review, be it 50 or 500 words, can have a powerful impact on your business’ reputation.
Respectfully responding to negative online reviews is an important part of managing your reputation. The first step in responding to online reviews is to know when something is posted about your business. With hundreds of of places someone could mention your business, how can you possibly know you know when something is posted about you on the web? Here are three services that can help monitor your online reviews.