It’s happened – your business has gotten a negative review online. What do you do now? First of all, don’t panic. It isn’t as bad as you think.
There are a few variations of the types of reviews consumers will leave. Let’s focus on the reviews that are constructive criticism. That is, a negative review left by an unsatisfied consumer, leaving business owners with information that can be used to improve future customer experiences.
It is important to remember that this is most likely not personal. Angrily responding will not work. So relax, take a deep breath and follow these simple steps for responding to the negative feedback.