Guide to Handling Negative Feedback on Social Media

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Managing a social media profile (or several) for your company can be incredibly difficult. There is simply no way to control the reactions of your customers, and unfortunately when someone has a problem they aren’t going to call you or write a strongly worded letter to the company. They will likely go straight to your social media presence and vent their frustration for all the world to see. 
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4 Tips for Writing Great Blog Posts

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Writing compelling blog posts is an essential requirement for any website owner. Without intriguing content that captivates readers, website owners struggle to connect with readers, build online clout, and encourage brand loyalty. Unfortunately, writing a great blog hinges on more than simply writing interesting content. Those who blog must also master the art of crafting a post that uses the right structure and plays well with search engines. Fortunately, the following tips simplify the process for any website owner who blogs and is eager to amp up their blogging game. 

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Making The Most Out of Your YouTube Videos

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One of the greatest internet tools of promotion is YouTube, which allows anyone to upload videos of any type for nearly any purpose. With over 30 million visitors per day, YouTube is the first place most people go when they are looking for a video. However, when over a hundred hours of video are being put on YouTube every single minute, how on Earth can you make your videos stand out among the hundreds of millions of others? Here are some tips on how to tweak your vids for maximum search results.
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Increase Brand Engagement With Facebook

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Many of our clients ask us if they should be using Facebook to promote their businesses. A common remark we hear is, “It seems like everyone’s using it” – and the truth is, a lot of people are. According to a recent study, there are about 1.4 billion Facebook users worldwide. With Facebook attracting such a large audience, it serves as a great opportunity to reach more consumers, learn about their interests, and the best way to communicate with them.

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We Appreciate Your Feedback.

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It’s happened – your business has gotten a negative review online. What do you do now? First of all, don’t panic. It isn’t as bad as you think.

There are a few variations of the types of reviews consumers will leave. Let’s focus on the reviews that are constructive criticism. That is, a negative review left by an unsatisfied consumer, leaving business owners with information that can be used to improve future customer experiences.

It is important to remember that this is most likely not personal.  Angrily responding will not work.  So relax, take a deep breath and follow these simple steps for responding to the negative feedback.

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